Service95 Recommends is the home of the books we love and reviews from our contributors. Calls May Be Recorded For Training and Monitoring Purposes by Katharina Volckmer follows Jimmie, a call centre worker navigating the emotional toll of night shifts, scripted conversations, and disconnection.
What We Say: “Jimmy is in limbo. After leaving his job as an undertaker, he winds up in a London call centre, taking complaints from holiday makers about the lack of harassment from the pool boys. Working the late shift to avoid his overbearing Italian mother, Jimmy cannot resist slipping into his callers’ fantasies and frustrations. Volckmer’s second novel – a send-up of work culture and a celebration of human connections forged in the most unlikely places – is smutty, raucous and highly original. Oh, and outside the UK, it’s called Wonderfuck.” – Maria Padget
What They Say: “It exudes dark energy. It is highly original. It gives pleasure on every page.” – Colm Tóibín
Available on Bookshop.org and Waterstones
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Maria Padget is Book Club Director at Service95
